Troubleshooting & FAQ for Process Automation

📄️ Troubleshooting: An error occurred - Unauthorized request to controller

Fix "Unauthorized request to controller": your account lacks the permissions needed for the requested resource.

Prevent forms from being submitted with blank dropdown fields when users type a value instead of selecting one.

Diagnose form issues reported by users accessing a form via an emailed link, including browser-setting causes.

Fix "Failed to Submit form. Please try again.", caused by a session that expired after 180 minutes of inactivity.

Known issues and limitations in Process Automation, including workarounds where available.

Frequently asked questions for new Process Automation users, including getting an account and resetting a password.

Frequently asked questions about creating and modeling processes in Process Studio.

Frequently asked questions about running processes, including missing email notifications and legacy system integration.

Frequently asked questions about administering contracts in Process Automation.

Fix the "Could not find value list(s)" error reported by the Event Log for an application.

Fix a user's inability to access or find a task or instance by checking their instance permissions.

A checklist for diagnosing why configured process emails aren't being received.

Fix a missing Start new instance link by checking a user's Admin rights and start event configuration.