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Using Machine Learning with Your New Trial? Update irAuthor Now for the Latest Features

Issue​

When adding a new machine learning endpoint to a rule application, users may experience an issue in the trial version of irAuthor® available from the "Download irAuthor" button in trials during a certain period (see Impact, below).

The error will present as: "Tenant data request received a response of InternalServerError" as shown below.

add_ML_Endpoint_Error.png

Impact​

Users in trials that were provisioned between April 3 and April 13, 2022, who wish to explore adding a machine learning model to their rule application, such as when following the Quick Start Guide to Operationalizing AI.

Resolution​

We have identified the issue and trials provisioned on or after April 13, 2022, will not exhibit this issue. For users who do have a trial that was provisioned during this window, follow these steps.

  1. Important: Check in any work you had done so far to your trial catalog by clicking on Catalog --> Check In Check_In.png

  2. Next, remove the current trial version of irAuthor from your PC. Go to Start Menu --> Add/Remove programs, select irAuthor Trial from the list, and click Uninstall. Add_Remove_Programs.png

  3. Download a new trial version of irAuthor by clicking here. You will likely need your trial code, found in the URL of your trial homepage: trial-XXXXX-###.inrulecloud.com trial_code.png

Any rule applications that are checked in to the catalog will be available after installation. If you have any questions, please reach out to your sales contact or support@inrule.com .