Migration Scheduling and Coordination

This page covers how InRule schedules and coordinates your environment's one-time migration to the updated SaaS platform. For what changes as part of the migration itself, see Migrating to the Updated InRule SaaS Platform.

note

The downtime described on this page applies only to this one-time migration. It is not the new norm for SaaS upgrades going forward. See No more maintenance windows for future SaaS upgrades.

Migration process

Migrating an environment follows these steps, in order:

1. Look out for an email from your Customer Success Representative to begin the process.
2. You schedule the migration of your non-production tenants.
3. You make any manual configuration changes your environment needs.
4. You test your non-production environment.
5. You get your questions answered.
6. You schedule and complete your production tenant migration.

Mandatory upgrade timeline

All InRule SaaS tenants must migrate to the updated SaaS platform by Q2 2027.

Scheduling and coordination

• Scheduling email – Look out for an email from your Customer Success Representative to kick off scheduling for your environment.
• Expected downtime – Your production migration is expected to take about two hours, scheduled with you in advance, with an option for off-hours scheduling. This downtime is expected to affect only the Catalog (check-in and check-out). We'll confirm the exact window and scope with you when you schedule your migration.

Need help?

If you have questions during scheduling or testing, open a support ticket via the Support request form or email support@inrule.com.